Refund policy

Butteraxe.com accepts returns on unused, unopened items. If you wish to return an unused item still in its original packaging, please use the Contact section to let us know, and we’ll help you return your product.

If you receive a product that was damaged in shipping, Butteraxe.com will need to file a claim with the appropriate carrier. If you receive an item that was damaged in shipping, please use the Contact section  to let us know, and we’ll file the claim.

If you believe your product to be defective or if it breaks during normal use, please use the  Contact section to let us know. At our discretion, we may issue a refund or a replacement item. In some circumstances, you will need to return the item to us for inspection. If we determine that the item was subject to unreasonable stress or used in a nonstandard way, we may not issue a refund.

Lost Packages

With mail order, a package may occasionally be lost, delivered to the wrong address or stolen. If Butteraxe.com is deemed responsible for the loss, we will be 100% responsible for the cost of the replacement item and postage. Also, in some cases a delivered package is stolen from the end user’s property. In these cases, Butteraxe.com can advise the end user to contact local law enforcement or to check with their homeowner’s insurance company. Common carriers use increasingly sophisticated proof
of delivery technology including precise delivery GPS location and / or photos. With mail order there is a small risk of loss. Butteraxe.com will
only be responsible for carrier losses that are deemed to be our fault.